Website Terms & Conditions
By accessing or using www.infintec.co.za or any of its related blogs, websites, applications or platforms (collectively, “the Website”), owned by Infintec CC (reg: 2006/090252/23) (“Infintec”) or any of its Services, you agree that you have read, understood and agree to be bound to the terms and conditions contained herein (“Terms”), in conjunction with any additional Infintec terms particularly applicable to you and the Services you utilise. All rights in and to the content of the Website remain at all times expressly reserved by Infintec.
Please see Infintec’s distinct sections on Privacy, Intellectual Property, and Disclaimers & Indemnities.
Please pay specific attention to the BOLD paragraphs of the Infintec Terms. These paragraphs limit the risk or liability of Infintec, constitutes an assumption of risk or liability by you, impose an obligation by you to indemnify Infintec or is an acknowledgement of any fact by you.
Please read these terms carefully before accessing or using the Website or Services. Infintec will assume you have read and understood these terms should you continue to access or make use of the Website.
Please also see our distinct additional policies including our Pricing Policy, Refund & Cancellation Policy and Delivery Policy.
It is important to note the following:
The terms “user“, “you” and “your” are used interchangeably in these Terms and refer to all persons accessing the Website or using the Services for any reason whatsoever. Accordingly, the terms “us”, “our” or “we” refers to Infintec or its possession.
Not all terms are necessarily defined in order.
These terms were last updated on 15 November 2025.
1. INTRODUCTION TO THE WEBSITE AND SERVICES
1.1 – Infintec provides an online platform providing various services, including but not limited to providing users with information about our range of products, making purchases of products from us (“Products”), and obtaining multi-media content and blogs (collectively, the “Services”).
1.2 – These Terms explain the conditions applicable to how users must make use of the Website and the core provisions applicable to a user’s use of any Services derived from Infintec. Depending on the exact Services used, a user may also need to conclude additional agreements with Infintec, which agreements will contain more specific details and/or conditions relating to the exact Service acquired.
1.3 – Users will need to pay a purchase price to purchase Products from us (“Price”), but same Price will be detailed to you on the Website and/or on an Infintec invoice sent to you before you incur such a fee.
1.4 – The Website and these Terms are subject to change without notice. These Terms are updated or amended from time to time and will be effective upon Infintec uploading the amended Terms to the Website. Your continued access or use of the Website constitutes your acceptance to be bound by the Terms, as amended. It is your responsibility to read these Terms periodically to ensure you are aware of any changes.
1.5 – Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence.
2. RELATIONSHIP BETWEEN THE PARTIES
2.1 – For all Services provided, Infintec does not have an agent, intermediary, advisory, representative nor broker relationship with any user. Your use of the Website or the Services is entirely at your own risk and based on your own volition and expertise.
2.2 – In the context of Product purchases via the Website, Infintec operates as the “seller” of same Products, and the relevant user will function as the “buyer”, for the purposes of their respective duties and obligations related to those roles under applicable consumer and other laws.
3. USER REGISTRATION PROCESS
3.1 – In order to make use of certain Services (including making Product purchases), you must complete the necessary customer registration process detailed on the Website and acquire a Profile. Each user shall have only one (1) Profile and agrees to provide accurate, current and complete information during the registration process and to update such information as and when it changes.
3.2 – Infintec requires you to submit your full name, email address, phone number, and other relevant information as outlined on the registration page.
3.3 – To protect your privacy and security, the Website takes reasonable steps to verify your identity by requiring a password together with your provided email address in order to grant access to your Profile and data.
3.4 – By entering your personal information on the Website, you warrant that the person using the Website is you. You are responsible for your Profile and all actions perpetrated therewith and thereon, and you should not share your login details or password with anyone.
3.5 – Please see Infintec’s Privacy Policy regarding more details on how Infintec uses and processes your personal information.
4. THE SERVICES
4.1 – For further and exact information on the various Services currently offered by Infintec, please consult the relevant pages on the Website or contact info@infintec.co.za who will gladly assist.
4.2 – For general information purposes, and subject to further information relating to these Services made available by Infintec on the Website or elsewhere, the following details some of the offerings which constitute our Services available to users:
4.2.1 – Learn about and purchase Products from us: 4.2.1.1 – The Website has an online e-commerce shop allowing users to find out about and purchase the Products we sell. 4.2.1.2 – Please consult these Terms below for more information on the terms of Service associated to the ordering of Products from us, as well as our Pricing Policy, Refund & Cancellation Policy and Delivery Policy.
4.2.2 – Accessing multi-media content and news: 4.2.2.1 – Users can obtain access to blogs, articles, industry content and other multi-media using the relevant prompts and pages on the Website. 4.2.2.2 – Whilst Infintec carefully selects and curates all multi-media content before it is made available on the Website, Infintec will not be liable for any content, information or opinion provided via the Website.
5. PAYMENT FOR INFINTEC PRODUCTS
5.1 – For the use of Website and most of the Services, there is no fee charged to the user, but the use of particular Services – such as making purchases of Products – does attract a fee to be paid by the user to Infintec.
5.2 – Please consult our Pricing Policy for details as to how exactly Infintec will charge the Price to the user and on what basis.
5.3 – All advertised Prices for products shall be inclusive of Value Added Tax (“VAT”), but exclusive of delivery charges, unless otherwise stated. Any such additional charges which will apply to a particular transaction, will be clearly indicated to you during the checkout process.
5.4 You may contact Infintec via email at info@infintec.co.za or access your Profile on the Website to see a full record of your transactions with Infintec.
6. ADDITIONAL CONDITIONS APPLICABLE TO INFINTEC’S SERVICES
6.1 – The following are particular conditions, restrictions, rights and/or duties associated to the specific Services we offer.
6.1.1 – Conclusion of sale 6.1.1.1 – It is the sole responsibility of the user to determine that the Products and/or Services ordered are suitable for the user’s purpose of intended use. 6.1.1.2 – Registered users may place orders for any Product on the Website, which Infintec may accept or reject. Whether or not Infintec accepts an order depends on the availability of Product, correctness of the information relating to the Product (including without limitation the price) and receipt of payment or payment authorisation by Infintec for the Products. 6.1.1.3 – The user hereby confirms that the Products and/or Services on the tax invoice issued duly represent the Products and/or Services ordered by the user at the prices/Price agreed to by the user and where performance / delivery has already taken place that the Products and/or Services were inspected, and that the user is satisfied that these conform in all respects to the quality and quantity ordered and are free from any visible defects. 6.1.1.4 – All orders and variations to orders are subject to these Terms. 6.1.1.5 – Delivery, installation, commencement and performance times given are merely estimates and are not binding on Infintec. Infintec warrants that it will use its best endeavours to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by Infintec. Infintec shall not be liable for any loss or damage of whatsoever nature which the user may suffer as a result of any incorrect or delayed delivery, tampering of installation, commencement or performance. 6.1.1.6 – All Products invoiced out for evaluation, approval or on a demonstration basis by the user are deemed sold if not returned within 10 (ten) working days of issue.
6.1.2 – Delivery conditions: 6.1.2.1 – Please see our distinct Delivery Policy for all delivery-related terms of Infintec’s. 6.1.2.2 – Notwithstanding the above, the following considerations also apply: 6.1.2.2.1 – Any delivery note or waybill or invoice (copy or original) signed by the user or a third party engaged to transport the Products and held by Infintec shall be prima facie proof that delivery was made to the user. 6.1.2.2.2 – Infintec shall be entitled to invoice and deliver each order separately. 6.1.2.2.3 – The risk of damage to or destruction of Products is passed to the user on signature of the delivery receipt upon delivery to the user or the user’s nominated representative and the user undertakes to insure the Products fully, until paid for in full. 6.1.2.2.4 – Infintec is hereby authorized to engage third-party couriers (including our primary distribution partners) on its behalf to transport all Products purchased. 6.1.2.2.5 – If the user chooses to engage in its own third party to transport the Products, the user indemnifies Infintec against any claims of whatsoever nature that may arise from such an agreement. 6.1.2.2.6 – You acknowledge that stock of all Products on offer is limited and that pricing may change at any time without notice to you. Infintec will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Product is no longer available after you have placed an order, Infintec will notify you and you will be entitled to a full refund of any amount already paid by you for such Product. 6.1.2.2.7 – Infintec shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of our Products on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence nor fraud), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in our Refund and Cancellation Policy.
6.1.3 – Refunds and Repairs: 6.1.3.1 – Please see our distinct Refund & Cancellation Policy for all such related terms of Infintec’s. 6.1.3.2 – Notwithstanding the above, the following considerations also apply: 6.1.3.2.1 – In the case of repairs undertaken by Infintec, repair times given are merely estimates and are not binding on Infintec; time is not of the essence of this agreement unless expressly agreed upon in writing by Infintec. Infintec shall not be liable for any loss or damage of whatsoever nature which the user may suffer as a result of any unforeseen costs and/or delayed repairs. 6.1.3.2.2 – New Products are protected according to the manufacturer’s product specific warranties only and all other guarantees and warranties including common law guarantees are hereby specifically excluded. 6.1.3.2.3 – Liability under this clause is restricted to the cost of repair or replacement of faulty Products or services or granting of a credit at the sole discretion of Infintec. 6.1.3.2.4 – No returns will be accepted without an RMA number (Return Material Authorization). To initiate a return, you must first contact Infintec support at info@infintec.co.za to request an RMA number. This number must be used as a reference for all matters relating. A full fault description must be completed to enable our technical department to test and verify the fault. 6.1.3.2.5 – All defective merchandise returned to Infintec must be returned with all original cables, power supplies, documentation, et cetera. 6.1.3.2.6 – The customer is responsible for the cost of returning any Products to Infintec’s offices. For your protection, please insure the package and ship via a traceable method. Infintec is not responsible for lost or damaged packages. 6.1.3.2.7 – If any of the above conditions are not met, Infintec reserves the right either to refuse the return, or to charge an agreed-upon restock fee of not less than 15% (fifteen percent). 6.1.3.2.8 – Acceptance of Products: Infintec shall conduct incoming acceptance inspection as soon as possible on receipt of Products. 6.1.3.2.9 – Warranty: Infintec’s sole obligation is to repair or replace the defective Product. There is no warranty for uninterrupted or error-free operation. There is no warranty for loss of data. We recommend that you regularly back up the data stored on your Product to a separate storage product. There is no warranty for Products with removed or altered identification labels and/or serial numbers. This clause shall not be used to imply that Infintec shall be obliged to accept the return of any Products. The warranty is contingent upon the proper use in the application for which the Product was intended, and does not cover Products which have been modified in any manner, and /or has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by unauthorized personnel. 6.1.3.2.10 – Data recovery is not covered under the warranty and is not part of the warranty process. 6.1.3.2.11 – Products for Exchange or Credit: Product purchased directly from Infintec may be returned for exchange, excluding any shipping charges, within 7 (seven) days from the date of receiving the Product/s. All merchandise returned to Infintec must be shipped in the original sealed packaging, same condition as sold, with all cables, power supplies, documentation, et cetera. 6.1.3.2.12 – Products for exchange exclude any “Special Request Items“ which cannot be returned under any circumstances, unless faulty. 6.1.3.2.13 – The user hereby agrees that any item handed in for repair may be sold by Infintec to defray the cost of such repairs if the item remains uncollected within 30 (thirty) days of the repairs being completed and customer notified of completion.
7. USER RESPONSIBILITIES AND WARRANTIES
7.1 – By using the Website and/or the Services, you warrant that: 7.1.1 – you have read and agreed to these Terms and will use the Website and Services in accordance with them; 7.1.2 – you have not made any misrepresentations and the information provided in the registration process about you is true, accurate and complete in every aspect; 7.1.3 – you are above the age of 18 (eighteen) years old and have the legal capacity to understand, agree with and be bound with these Terms; 7.1.4 – you lawfully possess and submit all information to the Website and/or Infintec for the use of it or the Services; 7.1.5 – you will not post, upload, replicate or transmit any abusive content on the Website; 7.1.6 – you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere with the operation or functionality of the Website; 7.1.7 – you will not infringe the intellectual property or other rights of any third party or the Website; 7.1.8 – you will not use the Website to breach any applicable law or regulation or perform or encourage any illegal activity; and/or 7.1.9 – you will not facilitate or assist any third party to do any of the above, 7.1.10 – failing which, your failure will automatically be deemed to be a material breach of these Terms.
7.2 – The Website is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any data network access necessary to utilise the Website.
7.3 – Without prejudice to any of Infintec’s other rights, Infintec reserves the right to deny you access to the Website or the Services where Infintec believes (in its reasonable discretion) that you are in breach of any of these Terms.
8. KYC AND AML REQUIREMENTS
8.1 – A user’s ability to make use of various parts of the Website or particular Services, may be regulated by applicable know-your-customer (“KYC”) and/or anti-money laundering (“AML”) laws.
8.2 – Infintec may, at various times, require that a user submit certain information to Infintec in order for the user to be verified. This information may include identity documents, passport documents and/or bank account information. Infintec reserves the right to limit or terminate a user’s access and use of the Services should the user fail to adhere to these requirements.
9. RECEIPT AND TRANSMISSION OF DATA MESSAGES
9.1 – Data messages, including email messages, sent by you to Infintec will be considered to be received only when acknowledged or responded to.
9.2 – Data messages sent by Infintec to you will be regarded as received when the complete data message enters an information system designated or used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.
9.3 – Infintec reserves the right not to respond to any email or other data message which contains obscene, threatening, defamatory or otherwise illegal, unlawful or inappropriate content.
9.4 – Messages sent over the internet cannot be guaranteed to be completely secure. Infintec is therefore not responsible for the accuracy or safety of any message sent by email or automated systems over the internet.
10. HYPERLINKS, DEEP LINKS, FRAMING
10.1 – The Website may include links to other internet sites (“the other sites”). Infintec is not responsible for the information, material, products or services contained on or accessible through the other sites. Any such hyperlinks do not imply any endorsement, agreement on or support of the content or products of such target sites.
10.2 – The user’s access and use of the other sites remain solely at the user’s own risk.
11. ADVERTISING AND SPONSORSHIP
11.1 – The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in the Website complies with all applicable laws and regulations.
11.2 – Infintec, its shareholders, employees, suppliers, partners, affiliates and agents accordingly exclude, to the maximum extent permitted in law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material.
12. INTELLECTUAL PROPERTY PROTECTION
12.1 – All Website layout, content, material, information, data, software, icons, text, graphics, images, trade names, logos, trademarks, documents, designs, copyright and/or service marks, together with the underlying software code (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Infintec, its shareholders, associates and/or partners, and are protected from infringement by domestic and international legislation and treaties.
12.2 – Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Website are expressly reserved. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell or transfer any intellectual property without the written consent of Infintec first being granted.
12.3 – Infintec reserves the right to make improvements or changes to the intellectual property, information, artwork, graphics and other materials on the Website, or to suspend or terminate the Website, at any time without notice.
12.4 – Where any of the Website intellectual property has been licensed to Infintec or belongs to any third party, all rights of use will also be subject to any terms and conditions which that licensor or third party imposes.
12.5 – Any enquiries regarding any of the above relating to intellectual property must be directed to Infintec at info@infintec.co.za.
13. DISCLAIMERS AND WARRANTIES
13.1 – The Website and Services, including any intellectual property appearing therein, are provided “as is” and “as available”. Infintec makes no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness or suitability of either the Website, the Services or the information contained in it.
13.2 – All information, blogs, or articles made available on the Website are those of the authors and not Infintec. While Infintec makes every reasonable effort to present such information accurately, Infintec does not endorse or guarantee the accuracy or completeness of such information.
13.3 – Infintec, its shareholders, employees and partners, accept no liability whatsoever for any loss, whether direct or indirect, consequential or arising from information made available on (or by means of) the Website and/or transactions or actions resulting therefrom or from the Services/Products offered.
13.4 – Infintec, its shareholders, employees, partners and affiliates, accept no liability whatsoever for any costs, expenses, fines or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the facilitation and offering of the Services, Products and access to, or use of, the Website in any manner.
13.5 – Infintec takes reasonable security measures to ensure the safety and integrity of the Website. However, Infintec does not warrant or represent that your access to the Website will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Website will be free of bugs, viruses, worms, trojan horses or other harmful components. The user’s access to and use of the Website remains solely at the user’s own risk.
14. INDEMNITIES
14.1 – The user indemnifies and holds harmless Infintec, its shareholders, employees, and partners from any demand, action or application or other proceedings, including for attorneys’ fees and related costs, made by any third party and arising out of or in connection with the user’s use of the Website, Products, or Services offered or concluded through the Website in any way.
14.2 – The user agrees to indemnify, defend and hold Infintec harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to the user’s breach of these Terms.
14.3 – This clause will survive termination of this agreement.
15. COMPANY INFORMATION
15.1 – Site owner: Infintec CC 15.2 – Legal status: Close Corporation 15.3 – Registration number: 2006/090252/23 15.4 – Member(s): Hendry Freeman 15.5 – Description of main business: IT Services & E-commerce Reseller 15.6 – Telephone number: 021 975 2747 15.7 – Email address: info@infintec.co.za 15.8 – Website address: www.infintec.co.za 15.9 – Physical address: 3 Hereford Crescent, Durbanville, 7550 15.10 – Postal address: 3 Hereford Crescent, Durbanville, 7550 15.11 – Registered address: 3 Hereford Crescent, Durbanville, 7550
16. DISPUTE RESOLUTION AND GOVERNING LAW
16.1 – The user’s access and/or use of the Website and/or Services shall be governed by and construed in accordance with the laws of the Republic of South Africa only.
16.2 – The user hereby consents, in terms of Section 45 of the Magistrates Court Act of 1944, to Infintec instituting any proceedings arising out of this contract in the Magistrates Court for the district of Cape Town Magisterial District. Infintec however reserves the right, in its sole discretion, to institute any action arising from this agreement in the High Court of South Africa.
16.3 – The parties both agree that in no circumstance will either party publicize the dispute on any social media or other public platform.
16.4 – The user shall be liable to Infintec for all legal expenses on the attorney-own-client scale incurred by Infintec in the event of any default by the user of these Terms.
17. TERMINATION OF USE OF WEBSITE OR SERVICES
17.1 – IN ADDITION TO ITS OTHER RIGHTS HEREIN, INFINTEC RESERVES THE RIGHT TO TERMINATE AND CANCEL YOUR PROFILE AND USE OF THE WEBSITE AND/OR SERVICES IF YOU BREACH ANY OF THE TERMS, OR FOR ANY OTHER REASON IN ITS SOLE DISCRETION.
17.2 – If you wish to terminate the agreement with Infintec, you may do so by ceasing to use the Website or request account deletion by emailing info@infintec.co.za.
18. NOTICES AND SERVICE ADDRESS
18.1 – Each of the parties chooses their service address for the purposes of the giving of any notice as being: 18.1.1 – in the case of Infintec, at 3 Hereford Crescent, Durbanville, 7550; or 18.1.2 – in the case of the user, at the physical or email address provided during the registration process.
19. GENERAL
19.1 – This document contains the entire agreement between the parties in relation to the subject matter hereof.
19.2 – Any order is subject to cancellation by Infintec due to force majeure from any clause beyond the control of Infintec, including (without restricting this clause to these instances): inability to secure labour, power, materials or supplies, or by reason of an act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.
19.3 – No indulgence, leniency or extension of time granted by Infintec shall constitute a waiver of any of Infintec’s rights under these Terms.
19.4 – The headings to the paragraphs in the Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.
19.5 – Should you have any complaints or queries, kindly address an email to Infintec at info@infintec.co.za.
19.6 – Each provision of these Terms is severable. If any provision is held to be invalid or unenforceable, it shall to that extent be deemed not to form part hereof and shall not impair the operation of the remaining provisions.
