Refund & Cancellation Policy
In the case of repairs undertaken by Infintec, repair times given are merely estimates and are not binding on Infintec. Infintec shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
No returns will be accepted without a Return Material Authorization (RMA) number. To initiate a return for any reason, the Customer must first contact Infintec support at info@infintec.co.za to request an RMA number.
This RMA number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number, which authorizes you to return the specified item.
A full and detailed fault description must be provided to enable our technical department to test and verify the fault.
All defective merchandise returned to Infintec must be returned in its original packaging with all original cables, power supplies, documentation, etc.
The Customer is responsible for the cost of returning any products to Infintec’s offices. For your protection, please insure the package and ship via a traceable method. Infintec is not responsible for lost or damaged packages.
If any of the above conditions are not met, Infintec reserves the right either to refuse the return or to charge a restock fee of not less than 15%.
Acceptance of Products: Infintec shall conduct an incoming acceptance inspection as soon as possible on receipt of products.
Product Exchange (Sealed Goods): Products purchased directly from Infintec may be returned for exchange or credit within 7 (seven) days from the date of receiving the product(s). All merchandise returned must be shipped in the original sealed packaging, in the same condition as sold, with all cables, power supplies, documentation, et cetera.
Products for exchange exclude any “Special Request Items“ or software, which cannot be returned under any circumstances, unless faulty.
