ChromeOS Flex Revitalizes Debt Tracker’s Call Center
Infintec delivered a seamless Windows to ChromeOS Flex migration, encompassing infrastructure assessment, license deployment, and policy implementation, ensuring Debt Tracker’s readiness and security.
The Challenge
A crippling ransomware attack and unrecoverable Active Directory loss left Debt Tracker’s aging, unmanaged Windows fleet vulnerable. While Google Drive safeguarded data, outdated hardware and looming Windows 10 end-of-support created an unsustainable security and cost burden.
The Solution
Infintec deployed ChromeOS Flex, repurposing existing hardware, and implemented Chrome Enterprise Upgrade licenses. This transformed Debt Tracker’s unmanaged Windows environment into a secure, productive, and collaborative ChromeOS ecosystem with robust policy enforcement.
The Result
ChromeOS Flex revitalized Debt Tracker’s hardware, eliminating costly infrastructure upgrades. Security vulnerabilities vanished with the shift to a managed, always-updated OS. Enhanced speed and access controls drove a 35% increase in employee task completion, and desktop support tickets plummeted by over 70%.
About Debt Tracker
Debt Tracker was founded in 2004 and operates as a debt collection agency with a primary focus on collecting outstanding student fees for Higher Education Institutions in South Africa. They run a cubicle styled call centre of more than 50 agents and support staff from one office location in Bellville, Cape Town.